Delivery Manager

Total Experience: 8+ years
Location: Pune, Hadapsar, Magarpatta City
Work Model: Hybrid – 3 days in office per week

About the Role:

We are looking for an experienced Delivery Manager to join our project delivery team in Pune. This role requires strong end-to-end delivery management expertise, proven multi-project leadership, and the ability to work closely with clients and internal teams to ensure predictable, high-quality project outcomes.

Key Responsibilities:

• Take ownership of client deliveries across multiple engagements, ensuring projects are delivered on time, within scope, and budget.
• Serve as the primary escalation point for delivery issues and maintain strong client relationships.
• Lead a portfolio of projects and guide Project Managers in execution planning, tracking, and risk management.
• Establish and maintain PMO frameworks, governance standards, and delivery processes.
• Standardize project initiation, estimation, risk management, reporting cadence, and change request processes.
• Build project dashboards and provide portfolio-level visibility to stakeholders.
• Conduct regular delivery reviews, health checks, and internal audits.
• Proactively manage scope, expectations, and escalations to ensure high client satisfaction.
• Identify risks early, implement mitigation plans, and manage cross-project dependencies.
• Mentor Project Managers and emerging delivery leaders, foster accountability, and build delivery capability maturity.

Required Skills & Qualifications:

• 8+ years of experience in IT services delivery, with 3+ years managing multiple concurrent projects.
• Strong experience leading or working within PMO structures.
• Proven ability to manage enterprise clients and maintain high client satisfaction.
• Solid understanding of Agile, Scrum, and Hybrid delivery methodologies.
• Experience in multi-project coordination, risk & dependency management, and governance frameworks.
• Strong executive-level communication and stakeholder management skills.
• Ability to negotiate and resolve conflicts effectively.
• Comfortable working with reporting tools, dashboards, and MIS systems.

Leadership Traits:

• High ownership mindset and structured, process-oriented approach
• Strong analytical skills and excellent communication
• Decisive under pressure and trusted advisor to clients
• Committed to continuous improvement and operational discipline